Effective Date: 28 Oct, 2024
At Electronics Walla, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return policy to understand our terms for eligible returns, exchanges, and refunds.
Eligibility for Returns
To qualify for a return, please ensure that:
- The item was purchased within the last 10 days.
- The item is unused, in its original packaging, and in the same condition as when it was received.
- Proof of purchase, such as a receipt or order confirmation, is provided.
Non-Returnable Items
Certain items are ineligible for returns. These include:
- Items that are opened, damaged, or missing parts for reasons not due to our error.
- Sale, clearance, or special-order items.
- Perishable items and digital/downloadable products.
- Gift cards.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at electronicswallaofficial@gmail.com with your order details and reason for return.
- Approval: Once your request is reviewed, our team will send instructions for returning the item.
- Shipping: You are responsible for covering the shipping costs for returning your item unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method within 5-7 business days.
- Please note that shipping fees are non-refundable. Only the product’s purchase price will be refunded, except in cases where the return is due to our error or a defective item.
Exchanges
We offer exchanges for defective or damaged items. If you need an exchange for the same item, please contact us at electronicswallaofficial@gmail.com within 10 days of receiving the item, and we will process an exchange or replacement.
Late or Missing Refunds
If you haven’t received a refund within the stated processing time:
- First, check your bank account or credit card statement.
- Then, contact your credit card company or bank, as it may take some time before the refund posts.
- If you’ve done all of the above and still have not received your refund, please contact us at electronicswallaofficial@gmail.com.
Contact Us
For further assistance with returns, exchanges, or refunds, reach out to our customer support team:
Electronics Walla
Email: electronicswallaofficial@gmail.com
Phone: 7020333927